Terms of Service

Terms of Service

Last Updated: September 22, 2025

Welcome to Zora&Zinc. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. Eligibility and Account Terms

By using this website, you represent that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and current.

  • You are responsible for maintaining the confidentiality of your account information and password.

  • You accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Products and Services

We strive to ensure that all products displayed on our website are accurately described.

However:

  • Product images are for illustrative purposes only.

  • Actual colors, packaging, and appearance may vary slightly.

  • Product availability may change without notice.

  • We reserve the right to discontinue any product at any time.

Nothing on our website should be interpreted as medical, health, or professional advice unless expressly stated.

3. Pricing and Payment

All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise specified.

By placing an order, you agree that:

  • You will provide valid payment information.

  • All charges are authorized by you.

  • Prices may change without prior notice.

  • Applicable taxes, shipping fees, and additional charges may be added during checkout.

We reserve the right to refuse or cancel orders resulting from pricing errors, technical issues, or suspected fraudulent activity.

4. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse any order at our discretion.

  • Cancel orders due to stock unavailability.

  • Cancel orders suspected of fraud or unauthorized transactions.

  • Limit quantities purchased by a single customer.

If payment has already been processed for a cancelled order, an appropriate refund will be initiated.

5. Shipping and Delivery

We aim to dispatch orders within the timelines stated on our website.

However:

  • Delivery dates are estimates only.

  • Delays may occur due to courier issues, weather conditions, public holidays, or unforeseen circumstances.

  • Customers must provide accurate shipping information.

  • We are not responsible for delays caused by incorrect addresses supplied by customers.

Risk of loss and ownership transfer to the customer upon successful delivery.

6. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Generally:

  • Return requests must comply with the conditions outlined in our Refund Policy.

  • Returned products must be unused and in original condition where applicable.

  • Refund processing times may vary depending on payment providers and banks.

We reserve the right to reject return requests that do not meet policy requirements.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Images

  • Product descriptions

  • Graphics

  • Website design

  • Text content

is the property of Zora&Zinc or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

8. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to systems or accounts.

  • Upload malicious code, viruses, or harmful software.

  • Interfere with website functionality.

  • Engage in fraudulent transactions.

  • Misrepresent your identity or affiliation.

  • Violate any applicable law or regulation.

Violation of these provisions may result in account suspension, legal action, or both.

9. Limitation of Liability

To the fullest extent permitted by law:

Zora&Zinc, its owners, employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website

  • Inability to access the website

  • Product use or misuse

  • Delayed deliveries

  • Technical interruptions

  • Third-party actions

Our maximum liability for any claim shall not exceed the amount paid by the customer for the relevant order.

10. Third-Party Links and Services

Our website may contain links to third-party websites or services.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Products or services offered by external websites

Accessing third-party websites is done at your own risk.

11. Disclaimer of Warranties

The website and all products and services are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding:

  • Website availability

  • Website accuracy

  • Product suitability for specific purposes

  • Error-free operation

To the maximum extent permitted by law, all implied warranties are disclaimed.

12. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of the website following changes constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from or relating to these Terms, the website, or transactions conducted through the website shall be subject to the exclusive jurisdiction of the courts located in Sonipat, Haryana, India.

14. Contact Information

For any questions regarding these Terms of Service, please contact:

Zora&Zinc
Email: zora.zinc0210@gmail.com
Business Address: Gohana, Distt. Sonipat 131301, Haryana, India