Privacy Policy

Last Updated: July 18, 2025

At Zora&Zinc, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment providers)
Order history

Technical Information

IP address
Browser type and version
Device information
Operating system
Website usage and browsing activity

Marketing Information

Preferences and interests
Responses to surveys, promotions, or marketing campaigns
Communication preferences

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and shipping updates
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with legal obligations
Send promotional communications (only where permitted by law)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Payment Processing

Payments made through our website are processed by trusted third-party payment gateways. We do not store your complete debit card, credit card, UPI, or banking information on our servers.

Please review the privacy policies of the payment providers you choose during checkout for more information on how they handle your data.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies may be used to:

Remember your preferences
Keep items in your shopping cart
Analyze website traffic and performance
Improve website functionality
Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features and functionality.

5. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

Payment processors
Shipping and logistics partners
Analytics providers
Marketing and advertising platforms
Customer support tools
Website hosting providers

These service providers may access information only as necessary to perform their services and are expected to maintain appropriate confidentiality and security standards.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal and regulatory obligations
Resolve disputes
Enforce agreements and policies

When information is no longer required, we will securely delete or anonymize it where reasonably practicable.

8. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications
Request details about how your information is used
Lodge complaints regarding privacy practices

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us immediately so appropriate action can be taken.

10. Marketing Communications

With your consent, we may send promotional emails, offers, and updates regarding our products and services.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Zora&Zinc
Email: zora.zinc0210@gmail.com
Business Address: Gohana, Distt. Sonipat 131301, Haryana, India

We will make reasonable efforts to respond to your inquiries in a timely manner.