Shipping Policy

Last Updated: July 18, 2025

Thank you for shopping with Zora&Zinc. We are committed to delivering your orders safely, quickly, and efficiently. Please review our shipping policy below for information regarding order processing, shipping timelines, tracking, and delivery.

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During periods of high demand, promotional sales, or unforeseen circumstances, processing times may be extended. If significant delays occur, we will notify you via email or phone.

2. Shipping Methods

We work with trusted courier and logistics partners to deliver orders across India.

Available shipping methods may include:

Standard Shipping
Express Shipping (where available)
Cash on Delivery (COD) (where applicable)

Shipping options available for your location will be displayed during checkout.

3. Delivery Timeframes

Estimated delivery times:

Within India

Metro Cities: 3–7 business days
Tier 2 & Tier 3 Cities: 5–10 business days
Remote Areas: 7–14 business days

Delivery timelines are estimates and may vary depending on courier operations, weather conditions, local restrictions, or other factors beyond our control.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

Delivery location
Product weight and dimensions
Shipping method selected

From time to time, we may offer:

Free Shipping promotions
Discounted shipping offers
Minimum order value shipping benefits

Any applicable shipping charges will be clearly displayed before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive:

A shipping confirmation email and/or SMS
Tracking number (if provided by the courier partner)
Tracking link where available

Please allow up to 24–48 hours for tracking information to become active after shipment.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Courier partner delays
Incorrect shipping information provided by customers

Zora&Zinc is not liable for delays caused by circumstances beyond our reasonable control.

If your package appears delayed or lost, please contact us and we will work with the courier partner to investigate the issue.

7. Incorrect or Incomplete Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

Delivery may be delayed
Additional shipping fees may apply
The order may be returned by the courier

We are not responsible for failed deliveries resulting from inaccurate address information submitted during checkout.

8. Damaged or Missing Packages

If your order arrives damaged, incomplete, or appears tampered with:

Take clear photos of the package and contents
Contact us within 48 hours of delivery
Provide your order number and supporting images

We will review the issue and work toward an appropriate resolution.

9. International Shipping

Currently, Zora&Zinc ships only within India.

If international shipping becomes available in the future, shipping rates, delivery timelines, customs duties, taxes, and import fees will be displayed during checkout.

International customers will be responsible for any customs duties, taxes, or import charges imposed by their country's authorities.

10. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Zora&Zinc
Email: zora.zinc0210@gmail.com
Business Address: Gohana, Distt. Sonipat 131301, Haryana, India

We are always happy to assist you and ensure a smooth shopping experience.