Return & Refund Policy

Return & Refund Policy

Last Updated: July 18, 2025

At Zora&Zinc, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the product must:

  • Be returned within the eligible return period.

  • Be unused and in its original condition.

  • Include original packaging, labels, tags, accessories, and documentation.

  • Not show signs of misuse, damage, or alteration by the customer.

Returns that do not meet these conditions may be refused.

2. Return Request Timeframe

Customers must initiate a return request within 7 days of receiving the order.

Requests submitted after the return window may not be eligible for return, replacement, or refund.

To request a return, please contact us at:

Email: zora.zinc0210@gmail.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos (if applicable)

3. Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used beauty and personal care products

  • Products damaged due to customer misuse

  • Products without original packaging

  • Gift cards

  • Clearance, promotional, or final-sale items

  • Products marked as non-returnable on the product page

For hygiene and safety reasons, certain beauty and wellness products may not be eligible for return once opened.

4. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product

  • A defective product

  • An incorrect product

Please contact us within 48 hours of delivery.

Provide:

  • Order number

  • Clear photos of the item

  • Photos of the packaging

After verification, we may offer:

  • Replacement of the product

  • Refund of the purchase amount

  • Store credit (where applicable)

The resolution provided will depend on the circumstances of the case.

5. Return Shipping Costs

If the Return Is Due To:

  • Damaged item

  • Defective item

  • Incorrect item shipped by us

We will bear the return shipping cost where applicable.

If the Return Is Due To:

  • Change of mind

  • Incorrect product ordered by customer

  • Personal preference

The customer may be responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless the return results from our error.

6. Exchange Policy

Eligible products may be exchanged for:

  • The same product (if defective or damaged)

  • A replacement item of equal value (subject to availability)

Exchange requests are subject to product availability and approval.

7. Refund Process

Once the returned product is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed using the original payment method whenever possible.

8. Refund Timeline

Estimated refund timelines:

  • UPI Payments: 3–7 business days

  • Debit/Credit Cards: 5–10 business days

  • Net Banking: 5–10 business days

  • Other Payment Methods: Depending on the payment provider

Actual processing times may vary depending on banks and payment gateways.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted and the order will be governed by this Return & Refund Policy.

10. Fraud Prevention

To protect our customers and business from fraudulent activity, we reserve the right to:

  • Request additional information regarding returns

  • Refuse suspicious return requests

  • Limit excessive return activity

  • Investigate claims involving damaged or missing products

11. Contact Us

For any return, refund, replacement, or exchange request, please contact:

Zora&Zinc
Email: zora.zinc0210@gmail.com
Business Address: Gohana, Distt. Sonipat 131301, Haryana, India

We will do our best to resolve your concern promptly and fairly.